Privacy policy

Last updated: 17 October 2026

This Privacy Policy explains how The Sicilian 313 Railton Ltd, trading as The Sicilian Delicatessen (“The Sicilian”, “we”, “us” or “our”), collects, uses and protects personal information when you visit thesicilian.com, shop with us or contact us.

Who We Are

The Sicilian 313 Railton Ltd is registered in England and Wales (company number 13238139; VAT number GB373722292). Our address is 313 Railton Road, Herne Hill, London SE24 0JN, United Kingdom. We are responsible for the personal information we use in operating The Sicilian.

For questions or privacy requests, email info@thesicilian.com.

What Information We Collect

Depending on how you use the website, we may collect your name, contact details, billing and delivery addresses, order details, delivery instructions, communication history, account details and preferences. If you contact us about a problem, we may collect the photographs or other evidence you send.

We may also receive technical information such as IP address, device and browser details, approximate location, website interactions and cookie or similar technology identifiers. Where age-restricted products are purchased, relevant age-verification information may be processed. Payment information is handled by our payment service providers as part of processing your order.

How We Use Information and Our Legal Bases

We use personal information to:

  • Take and fulfil orders, arrange delivery, process payments, provide customer service and handle returns (necessary for our contract with you).
  • Keep financial and business records, meet tax, food safety and other legal requirements, and respond to lawful requests (legal obligation).
  • Maintain website security, prevent fraud, respond to enquiries, improve our products and service, and manage the business (our legitimate interests, where these are not overridden by your rights).
  • Send promotional emails or similar communications where you have consented or where a lawful existing-customer marketing exception applies, including a suitable opportunity to opt out (consent or legitimate interests, as appropriate, together with the electronic-marketing rules).
  • Use cookies and similar technologies according to their purpose, obtaining consent where required and providing information and an easy way to object when a relevant legal exception applies.

When Information Is Needed

We need certain details, such as your name, delivery address and contact information, to fulfil an order. If you do not provide those details, we may be unable to process or deliver your purchase. Information collected only for optional marketing or non-essential cookies is not required to place an order.

Who We Share Information With

We share information only where reasonably necessary for the purposes described above. This may include our ecommerce platform provider (Shopify), payment service providers, DPD and other fulfilment partners, IT and website support providers, customer-service or marketing service providers used by our business, professional advisers, and public authorities where required by law.

Each provider receives information relevant to its role. We do not sell customer information as a product. Our actual providers and integrations are reviewed as part of maintaining this notice.

Cookies and Website Tracking

Our website uses cookies and similar technologies to operate the shop, remember choices, support checkout and, where enabled, understand website usage or measure advertising. Some are strictly necessary for the service you request and do not need consent. Certain limited technologies used solely to produce statistics to improve our website, or to adapt its appearance or functionality to your preferences, may also be used without consent where the legal conditions are met, including providing clear information and a simple, free way to object. These exceptions do not cover tracking people for advertising or profiling. We ask for consent before using technologies for advertising or other purposes that require it.

You can manage your consent and any available objections using our website's cookie preference controls. You can also adjust cookie settings in your browser, although blocking necessary technologies may affect how the website works. You may withdraw consent at any time; doing so does not affect processing already carried out lawfully. Details of the actual cookies and service providers used should be available through our cookie information or preferences.

Marketing Choices

If you receive our marketing emails, you can unsubscribe using the link in each message or by contacting info@thesicilian.com. We send electronic marketing only where we have the consent required by law or where a permitted existing-customer exception applies, including the relevant opportunity to opt out when your details are collected and in each message. You do not have to agree to marketing to place an order.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purposes for which it was collected. Order and accounting records may need to be retained for several years to meet legal obligations. Enquiry and complaint records are kept for as long as needed to respond, maintain relevant evidence and resolve disputes. Marketing information is retained until you unsubscribe or we no longer have a valid reason to use it, subject to keeping a minimal record of your opt-out preferences.

International Transfers

Some of our service providers may store or access personal information outside the United Kingdom. Where a restricted transfer is made, we take steps to ensure an appropriate UK-law transfer mechanism or other lawful safeguard is in place. You can contact us for information about the safeguards relevant to your information.

Security

We take appropriate technical and organisational steps to protect personal information against unauthorised access, loss, misuse and disclosure. No online service can guarantee absolute security, but we review reasonable safeguards and limit access to information where appropriate.

Your Data Protection Rights

Depending on the circumstances, you may have the right to request access to your personal information, ask us to correct it, request its deletion or restriction, object to certain uses, and ask for data portability. Where we rely on your consent, you may withdraw it at any time. You have the right to object to direct marketing at any time.

To exercise your rights, email info@thesicilian.com. We may need to verify your identity before responding. We normally respond within one month, subject to applicable legal rules and exceptions.

Complaints

If you have a concern or complaint about how we have handled your personal information, you can email info@thesicilian.com or write to us at The Sicilian Delicatessen, 313 Railton Road, Herne Hill, London SE24 0JN. Please explain what has happened and how you would like us to help; you do not need to use any legal terms.

We will acknowledge a data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate without undue delay, keep you informed of progress and explain our decision and any action taken as soon as reasonably possible.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk. You do not have to complete our complaints process before contacting the ICO.

Changes to This Policy

We may update this policy to reflect changes in our website, suppliers, legal requirements or data practices. The latest version will be published on this page with an updated date. Where required, we will provide further notice before using your information for a materially different purpose.