DELIVERY & RETURN POLICY
Delivery Information
No minimum order value: Order as much or as little as you need.
No weight or volume restrictions: Order freely without limitations on size or weight.
Shipping Costs: Calculated automatically at checkout.
Delivery Time: Standard delivery typically takes 2 to 5 working days.
Important Information
Delivery is by express courier only, so specific delivery times cannot be reserved.
Once your order is dispatched, you’ll receive automatic notifications with shipping updates.
Coverage: Free delivery offers apply to most areas within the UK mainland, including England, Scotland, and Wales.
Orders that are placed and paid will be processed the next working day and then dispatched via express courier.
If there is any issue with your order, we will promptly contact you with solutions.
Refund & Return Policy
If you are not entirely satisfied with your purchase or would like an exchange, you may request a return within 2 days of purchase.
To be eligible for a return, please ensure:
- The product was purchased within the last 2 days.
- The product is in its original packaging.
Products that do not meet these criteria will not be considered for return.
Please contact us before sending the product: info@thesicilian.com
Return Address:
The Sicilian
313 Railton Road,
SE24 0JN, London, United Kingdom
Refund Process
Once your return is received and inspected, we will send you an email notifying you of the receipt and the approval or rejection of your refund.
If approved, a refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is posted.
- Contact your bank; processing times can vary.
If you’ve followed these steps and still have not received your refund, please contact us at info@thesicilian.com.
Shipping Costs
To return your product, please send it to:
The Sicilian Delicatessen,
313 Railton Road, SE24 0JN, London, United Kingdom.
Please note: You will be responsible for your own shipping costs, which are non-refundable.
For returns over £50, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.